GrowMeOnline Privacy Policy

• Account details: email address and password (stored securely, never readable by us).
• Supplier profiles: business name, description, address, cell number, logo and images.
• Enquiries: customer name, email, cell number, subject, message and optional photo.
• Usage data: anonymous profile-view counts and basic technical information.
• Payment records: package, amount and status (card details are handled by the payment provider, not us).

• To run your account and display supplier profiles publicly once approved.
• To review enquiries and deliver Qualified Leads to the right supplier.
• To process subscriptions and show profile statistics.
• To prevent spam, fraud and abuse.

When an enquiry is approved, the customer's contact details and message are shared with the chosen supplier so they can respond. Supplier contact details are not shown publicly on profiles. Rejected enquiries are never shared with suppliers.

We send service emails such as account verification, password resets, enquiry updates, lead notifications and payment confirmations. These are needed to use the platform. We do not sell your email address.

We process personal information in accordance with the Protection of Personal Information Act (POPIA). You may ask to access, correct or delete your personal information at any time.

We keep account and profile data while your account is active. Enquiry and review records are kept for audit and dispute purposes, and payment records for as long as the law requires. Data is deleted or anonymised when no longer needed.

We use trusted providers for hosting and storage, email delivery, our customer messaging inbox, AI writing assistance for profile descriptions, and payment processing. They only receive the information needed to provide their service.

Data is encrypted in transit, access is restricted so suppliers only see their own data, uploaded files are private by default, and administrative actions are logged.

For privacy questions or requests, email support@growmeonline.co.za.