GrowMeOnline Terms & Conditions

GrowMeOnline is an online marketplace that connects customers with local suppliers of products and services. By creating an account or using the platform you agree to these Terms & Conditions. If you do not agree, please do not use GrowMeOnline.

• Provide accurate, truthful business information, images and contact details.
• Only list products and services you are legally able to provide.
• Respond to customer leads professionally and within a reasonable time.
• Keep your login details secure and notify us of any unauthorised use.
• Profiles are reviewed by our team and may be rejected or edited if inaccurate.

• Submit genuine enquiries with correct contact information.
• Do not send spam, abusive or misleading messages.
• Agreements for work or goods are made directly between you and the supplier; GrowMeOnline is not a party to them.

Every enquiry is reviewed by the GrowMeOnline team before it is released to a supplier. Enquiries that are spam, duplicates, for the wrong supplier or category, outside the service area, incomplete or with invalid contact details may be rejected. Only approved enquiries ("Qualified Leads") are sent to suppliers. Rejected enquiries are kept for audit purposes but are never shown to the supplier.

Each supplier receives their first five Qualified Leads free of charge. Rejected enquiries do not count towards this allowance. Once five Qualified Leads have been received, an active subscription is required to continue receiving new leads. Leads already received remain accessible.

Subscriptions run for the duration of the package purchased. While a subscription is active, the free-lead limit does not apply. When a subscription expires your profile stays listed, but new leads are paused until you renew.

Prices are shown on the Pricing page in South African Rand and may change from time to time; changes do not affect a subscription already paid for. Payments are processed by a secure third-party payment provider. A subscription is only activated once payment has been confirmed by that provider. Fees are non-refundable except where required by law.

We may suspend or close an account that breaches these terms, provides false information, or harms customers or the platform. You may close your account at any time by contacting us.

GrowMeOnline provides the platform "as is". We do not guarantee the quality of any supplier's work, the number of leads a supplier will receive, or the outcome of any deal. To the extent permitted by law, we are not liable for indirect or consequential losses arising from use of the platform.

We process personal information in line with the Protection of Personal Information Act (POPIA) and our Privacy Policy.

Questions about these terms? Email support@growmeonline.co.za.